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Operations Overview

To attain operational excellence, your organization must simplify, standardize, and automate business processes to achieve a high level of customer service -- while reducing operating costs. You can then run your business more flexibly, from suppliers to customers, regardless of changes in the market and in demand.

The mySAP ERP application provides a trusted foundation for business excellence and innovation for your industry. The mySAP ERP Operations solution helps your organization to achieve operational excellence in all key areas -- procurement and logistics execution, product development and manufacturing, sales, and service.

By achieving operational excellence, you can free up resources and budget from day-to-day operations and invest more in innovation. You can then create a real competitive advantage, prepare for the future, and become a best-run business over the long term.

With mySAP ERP Operations, you can:

• Automate and streamline business processes with greater adaptability.
• Increase productivity with a role-based solution and centralized information.
• Extend collaboration to all value chain partners.
• Improve decision making with strategic business insight.

Features and Functions

To best serve customers, you must provide the right product or service at the right price, to the right customer at the right time. To get your business into shape for today's business environment, you must involve the entire enterprise and your partners in the design, development, manufacturing, sales, and delivery of your products and services.

mySAP ERP Operations provides your organization with complete features and functions to help you manage your key activities in:

• Procurement and logistics execution - Manage end-to-end procurement and logistics business processes for complete business cycles, from self-service requisitioning to flexible invoicing and payment. mySAP ERP Operations can also help optimize the physical flow of materials.
• Product development and manufacturing - Support the entire life cycle of product development and manufacturing. You can perform production planning, manufacturing execution integrated with shop-floor systems, product development, and life-cycle data management in a wide variety of industries.
• Sales and service - Manage customer-focused activities, from selling products and services, to managing professional-services delivery and internal processes such as calculating incentives and commissions.

Business Benefits

mySAP ERP Operations helps you gain these business benefits for your organization, customers, and suppliers:

• Enhance customer satisfaction
  • Improve customer service by delivering products on time and quality.
  • Enhance customer satisfaction with faster time to market, higher-quality products, and accurate information.
• Increase revenues
  • Boost revenues with new sales channels like e-commerce.
  • Increase margins through automated, streamlined business processes to reduce operating costs.
  • Improve cash flow through more efficient and accurate billing procedures, inventory levels, and turnaround.
  • Provide identified opportunities through continuous, real-time monitoring of key performance indicators.
• Improve productivity
  • Increase employee productivity through innovative business roles.
  • Provide easier access to relevant information with consistent process views, a focus on exceptions, and fully integrated workflows.
  • Benefit from the use of new mobile and advanced data collection technologies, such as RFID.
  • Enhance adaptability to process changes using existing skills and assets with real-time information.
  • Improve productivity in the value chain through better collaboration with customers, suppliers, and other key partners.
• Reduce operating costs
  • Decrease overall operating costs by converting manual processes into automated, streamlined, real-time business process management.
  • Lower transportation costs through consolidated orders and shipments.
  • Reduce warehouse costs through optimized use of resources and assets.
  • Decrease sales costs through profitable sales interaction channels.
  • Sustain cost savings for all spend categories with a standard, sustainable approach to strategic and operational procurement.
  • Decrease IT costs through usability and fewer interfaces, freeing IT resources to focus on strategic projects.
  • Reduce TCO by leveraging the SAP NetWeaver platform for easier change and interoperability with non-SAP systems.