Full Lifecycle Support

SAP Standard Maintenance

As a SAP Software reseller since 1997, Chelford has acted as a Customer Competence Centre for its clients for many years. Chelford provides assistance to its client in the resolution of SAP issues. Many SAP clients have moved to Chelford for SAP maintenance support because of the quality of the support provided.

Helpdesk

Provided as a standard part of the SAP maintenance services, or an additional service to other companies, with access to a full team of experienced implementation consultants to diagnose SAP issues quickly.

Onecall Application Support

As part of Chelford's approach to providing complete Turnkey Solutions, Chelford offers a Prime contract support contract to cover all areas of a SAP Implementation.

Managed Service and Hosting

These services cover the management by Chelford of systems normally run by the client. These services range from a day or 2 per month to full time staff. The services include:

• Onsite management
• Offsite management
• Remote Basis support
• Applications management
• Full managed service

Upgrade Services

These include the following;

• Kernel upgrades
• Patch application
• Release level upgrades, for instance to 4.6c or SAP Enterprise
• The upgrading of components, for instance BW, SCM
• Rollout of other modules, for example:
• Core module add-on
• CRM
• BW
• Portal

Post Implementation Audits

Post go live, Chelford has been involved at a number of sites firstly auditing, then improving the business processes set-up in SAP.