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The effectiveness of your SAP system in meeting your business objectives is limited or enhanced by the skills of the users. Effective training is crucial to the success of your SAP project – and throughout the life of the system.

Complete training services for your SAP system including: Training Authoring, Training Project Management, Training Toolsets and Online Portals for SAP Users.

In successful companies, nearly 90% of end users continue to receive refresher training.

Chelford’s Training Services for SAP

SAP TRAINING SERVICES FROM CHELFORD SAP SOLUTIONS

Implementing an ERP system is a significant investment both financially, and in valuable management time. Yet user skills and resourcing is considered the top critical success factor behind change management in a key survey of SAP implementations by META Group.*

For a system to be implemented effectively, the training programme must be developed alongside the full implementation project phases, and continue after system go-live.

Chelford SAP Training Services are provided by a specialist team focussing on the training needs and delivery for all levels in the business from management, through super-user to shop-floor operatives. A SAP Training Programme is equally applicable to new system projects as it is to established SAP implementations.

* META Group survey 2003 on 17,000 companies implementing SAP

THE NEED FOR A TRAINING PROGRAMME

Every SAP implementation project will include the provision of training. However, in most projects this is delivered as knowledge transfer in a “train the trainer” approach, where the SAP consultants will train key customer staff, who in turn will train their operatives. This has the advantage of delivering end user training in an operational context, but is limited in that delivery may be ad-hoc and un-skilled, it may not be well supported with training materials, and it may not be repeatable after system go-live. It will be dependant on local staff and there may not be facilities for self-learning

Chelford SAP Training Services address these shortcomings by developing and supporting end-user training that is aligned to the specific SAP configuration, and the local business needs.

TRAINING DEVELOPMENT AND DELIVERY

In a typical six to nine month SAP implementation project, the Training Development and Delivery Programme will cover three to four months, extending beyond the implementation project Go-Live to cover refresher training and training based on support issues.
The key Training Project phase are Scope; Construction; Implementation; Evaluate; Delivery

BENEFITS OF CHELFORD SAP TRAINING SERVICES

Investment in end user training results in a significant increase in system effectiveness
Fewer data errors
Fewer user errors
Extended use of system features
Fewer calls to the Help Desk
Improved user satisfaction
Increased user productivity
Reduced off-line workarounds
Increase overall system benefits and project success
Reduce reliance on external consultants
Build up in-house expertise to make more effective use of SAP
The same quality of training is available for new staff
Refresher training for existing staff
Self-learning facilities reduce ongoing training costs
Customised training improves user acceptance
Reduce delays addressing user queries

For more information please call Chelford SAP Solutions on 01256 685400

TRAINING SERVICES

Chelford SAP Training Services include any or all of the following activities in support of an implementation project or for an established SAP user base.

Full training Project Lifecycle Management
Training Strategy definition
Role Task Analysis
Training Needs Analysis
Course development
MS Office
Supportpoint
Robohelp
iTutor
Communication tools
Newsletters
Notes for management briefings
Surveys
Scheduling
Evaluating
Reporting
Intranet development

All of the above activities are delivered by highly skilled and experienced staff, and each service is supported by specific software tools to formalise and measure each deliverable.

Download the datasheet here.

Contact Chelford SAP Solutions on 01256 685400 or email to discuss how we could help your business run more efficiently.

SAP, R/3, mySAP, mySAP, xApps, xAPP and other SAP products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies. Chelford SAP believes that the information in this publication is accurate as of its publication date; such information is subject to change without notice. Chelford SAP is not responsible for any inadvertent errors.